Ibought travel insurance from Tin Leg for a scheduled REI tour to Utah. When a family tragedy struck and my husband’s father passed away, I canceled our entire trip and all related reservations. I acted quickly to inform both REI and Tin Leg.

Despite my prompt cancellation, Tin Leg denied my claim. Their explanation was that because I reused my airline ticket for a different trip, my cancellation was deemed invalid.

I feel that this interpretation is unfair. I followed the policy by canceling the trip that I could not take due to unforeseen circumstances. I have maintained a complete paper trail of every email, phone call and correspondence with both REI and Tin Leg.

I need to know if my cancellation should have triggered a full reimbursement for the canceled REI trip. Did my actions no

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