After Ian Roberts’ arrest, crisis management expert explains how Des Moines schools can rebuild trust

DES MOINES, Iowa —

As Des Moines Public Schools faces one of the most turbulent moments in its history , crisis management expert Eileen Wixted says calm and clarity must come first.

“Our most important role is to bring a level of calm and structure,” Wixted said.

Wixted has spent more than three decades helping clients navigate crises. She also works with DMPS. The district has faced intense public scrutiny following the arrest of former superintendent Ian Roberts .

In moments like this, Wixted says leaders are under enormous pressure to respond quickly, but that can be dangerous when facts are still unfolding.

“You share misinformation and people’s lives are at stake. Their reputations are ruined. Their futures are significantly impacted,” Wixted said. “And so, we take great car