Aged-care providers are screening out older people with high-support needs and ending clients' services without warning because of debts they were unaware of.
The Older Persons Advocacy Network's Presenting Issues report has identified the top issues facing the $36 billion aged-care system as: poor communication, difficulties finding service providers and barriers to accessing assistive technology.
The network's chief executive Craig Gear said the report, released on Tuesday, "shines a light on the cracks in a system that's close to breaking point" and is "a stark reminder of how much work still needs to be done".
The report found issues raised last year had not been addressed "and older people continue to face challenges and breaches of human rights when accessing and receiving aged ca