This has been a big week for AI companies signing enterprise deals, with Zendesk unveiling new AI agents that are supposed to be able to resolve 80% of customer service issues, Anthropic and IBM announcing a strategic partnership , and Deloitte also announcing a deal with Anthropic . Plus, Google announced a new AI-for-business platform .

That doesn’t mean it’s going to be smooth sailing for big organizations using AI. In fact, the timing of the Deloitte announcement was a bit awkward, coming on the same day the Australia Department of Employment and Workplace Relations said the professional services and consulting firm would have to pay a refund for delivering a report to the department with what appeared to be a number of AI-generated hallucinations.

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