Pune, October 13, 2025: Maharashtra State Electricity Distribution Company Limited (MSEDCL) has initiated a major restructuring of its customer service offices in Pune city from Monday, October 13. The move aims to enhance customer service efficiency and reduce the workload on employees. As part of the reorganisation, eight new subdivisions have been created in Pune.

MSEDCL provides services such as new electricity connections, monthly billing, maintenance of power systems, technical fault repair, recovery of arrears, and reduction of power loss through its subdivision and branch offices. Until now, engineers and technical staff were responsible for handling 10–12 different tasks simultaneously. The previous structure was established nearly 25 years ago, based on the customer base at that

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