New Delhi: In today’s hyper-connected, remote-first world, the ability to communicate effectively has become non-negotiable. Yet, despite its critical importance, soft skills training remains outdated and inconsistent, often delivered through generic workshops or annual seminars with little room for personalisation. It’s time to change that narrative.

The rise of artificial intelligence, behavioural analytics and immersive learning platforms has opened the door to a new model, one that pairs machine intelligence with human empathy to create truly impactful soft skills development. And we call this the t ech and human model .

Soft skills are no longer ‘soft’

From handling high-stakes negotiations to managing team conflicts or delivering compelling presentations, soft skills define h

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