AI Agents at UChicago Medicine getty

UChicago Medicine is putting AI in the front lines to change how patients reach help. Today, human agents answer millions of calls. Many ask for directions, refills, or a basic schedule tweak. The process is full of inefficiencies, delays, and opportunities to improve satisfaction. Using AI, UChicago Medicine is implementing a system that will route those routine moments to AI agents in the first line of response, keeping their human counterparts where more handholding is needed.

“We’re on a mission to transform access and to transform the patient experience,” said Tyler Bauer, Senior Vice President, System Ambulatory Operations at UChicago Medicine at the Salesforce Dreamforce 2025 event.

The Role of Bots and People in Health Care

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