HDFC Bank does not expect any layoffs due to the adoption of artificial intelligence (AI), emphasising that the technology will instead be used to redeploy employees into more customer-facing and technology-driven roles, said Managing Director and CEO Sashidhar Jagdishan.

Speaking to the press post Q2 earnings on October 18, he said, “Frankly, AI is not going to have any layoff whatsoever in our bank. I feel this is a massive opportunity to move people from the back end to the front end or to the tech end.”

“There is so much runway for growth. We would want to have a lot of people at the front end to engage customers and also in technology to keep innovating with emerging tech that’s rapidly coming over.”

He noted that the bank’s current use of AI is focused on re-engineering and proces

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