London: From tech giants to airlines, global corporations are increasingly attributing job cuts to artificial intelligence adoption. However, experts suggest that the technology may be serving as a convenient scapegoat for broader business decisions rather than being the true cause of mass layoffs.
In recent months, several major firms have announced workforce reductions while citing AI efficiency gains. Tech consultancy Accenture launched a restructuring plan requiring employees to reskill in AI or face quick exits. Lufthansa said it would eliminate 4,000 jobs by 2030 as it integrates AI to boost productivity. Salesforce laid off around 4,000 customer support roles, claiming its AI systems could now handle half the workload, while fintech company Klarna cut its workforce by 40 percent