CHENNAI: The Chennai Metro Rail Limited (CMRL) has secured an overall customer satisfaction score of 4.3 out of 5 in the global survey conducted by the Community of Metros (COMET), a group that benchmarks urban railway performance worldwide.

The customer satisfaction survey, conducted in August 2025 through an online feedback portal, covered aspects such as service quality, accessibility, reliability, security, ease of use, and comfort. A total of 32 metro rail organisations from across the world participated in the exercise.

According to CMRL, the publicity campaign for the survey was carried out through posters, the official website, and social media platforms to encourage public participation. Chennai Metro ranked first among the participating metros in terms of the number of respons

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