At The Toast New American Gastro Pub in Richmond's Scott's Addition, owner Chris Staples said employees returned to old-fashioned methods while the software they use to operate their restaurant, Toast POS, was down.

"I think it's good for us in certain ways to flex those muscles that haven't been flexed for a while," Staples said.

Staff took orders by hand and wrote tickets for the kitchen, but the restaurant software failure created problems that weren't as easy to work around.

"It affected scheduling, it affected reservations, it affected waitlists, it affected third party integration and any sort of ability to receive information electronically and send it out, just completely failed," Staples said.

Across town at VCU, students also felt the ripple effects of the outage. Senior Rish

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