In April of 2021, a countrywide Rogers outage left customers stranded, unable to make phone calls, send texts or access online services.

Some could not access medical appointments or complete banking and business transactions, others were left without a lifeline to key emergency contacts.

At the time, officials had said it was a software update that had disrupted its services for nearly a full day.

Just over a year later, Rogers’ network was hit by another widespread interruption. That second outage left remote workers across the country disconnected, a major airline scrambling to assist passengers after its call centre was downed, and even ATM services impeded.

A Leger survey later found that half of British Columbians were impacted in some way by the second Rogers outage.

Now, the

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