Baltimore City residents saw a 3% rate hike in February 2025, with two more increases planned in the next two fiscal years. Programs like Water4All are in place to help low-income households feeling the pressure, but not enough people enroll each year.

To fix that problem, the Office of Water Advocacy and Customer Appeals (WACA) unveiled a new proposal for auto-enrollment in Water4All as part of a streamlined process for increasing the program’s impact. At an Oct. 16 hearing held by the Baltimore City Committee on Legislative Investigations , WACA’s Chief R. Anthony Mills explained the three-tiered credit program proposed by his office. (Mills’ remarks start around the 57-minute mark.)

Chief R. Anthony Mills’ presentation to the Baltimore City Committee on Legislative Investigation

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