VOLUSIA COUNTY, Fla. - The next time someone in Volusia County dials for help, the voice on the other end of the line might not be human.

A new artificial intelligence system named "Ava" has joined the county’s communications center to handle non-emergency calls, freeing up dispatchers to focus on 911 emergencies.

The backstory:

"Ava" takes reports such as minor traffic crashes with no injuries, animal control issues, and requests to speak with officers. The system collects information from callers and forwards it directly to the appropriate department.

"A motor vehicle accident where nobody's injured, a lot of animal control, a lot of people would like to speak with officers as well," said Communications Shift Commander Brittany Yisrael.

The AI system, developed by the technology c

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