The News4JAX I-TEAM has been investigating ongoing problems at Arbor Oaks Apartments on the Westside since September. It all started with a resident who reported going days without running water.

Because of the reporting, JEA restored water service and changed its policy to notify residents before shutting off water. However, issues persisted.

The I-TEAM tried repeatedly to contact property management and ownership to get answers for residents living amid uncollected trash and deteriorating conditions.

“If you want to go to the bathroom in the middle of the night, we are literally using the bathroom in buckets and then carrying it outside and throwing it in the trash,” said Naportia Jones back in September.

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