Aurora urgent care billing surprises Kaukauna neighbors

KAUKAUNA — A Kaukauna woman says she was surprised by an unexpected medical bill after visiting what she thought was an urgent care facility at Aurora BayCare Health Center.

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Lindsay Kalsow said she was seeking urgent care for a sore throat earlier this month when she found the Aurora facility in Kaukauna.

"I just wanted to find the closest urgent care, which ended up being Aurora," Kalsow said.

The clinic initially billed her about $150, which she paid immediately. But a few days later, she received an additional bill for nearly $600.

"It just felt like false advertising. I was so upset," Kalsow said.

After calling her insurance company, Kalsow discovered that Aurora doesn't bill visits as