Amtrak's NextGen Acela trains debuted back in August after months of anticipation. The trains continue to make the news for both positive and negative reasons. Passengers recently complained about a possible rebranding proposal and the trains’ inability to reach top speed. The latter isn't Amtrak's fault, however; it's due to the Northeast Corridor's old infrastructure, which wasn’t made for the new high-speed service, and the fact that the tracks are shared with freight and regional trains.

Now, some passengers seem to have an extra concern: an issue with the NextGen Acela train doors. Apparently, some doors haven't opened properly when trains stop at stations along the way, which has led to delays.

Passengers Richard and Pam Jackson, interviewed by CBS News , were among the first

See Full Page