There's a palpable appetite for AI across the Australian Public Service (APS).

With agencies exploring how AI can help them deliver better outcomes, quicker and more efficiently, enthusiasm grows. However, so does caution.

Many public sector leaders recognise that while AI offers great potential, it also introduces new ethical, operational, and security-related risks that can't be ignored.

What's emerging now is opportunity in a more pragmatic phase of AI adoption. Instead of focusing on bold, citizen-facing services, they're looking internally, at quieter but equally powerful projects that improve productivity through automating administrative tasks, streamlining case management, and optimising resource allocation to deliver immediate value.

Agencies are aiming to do more with less.

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