Commuters in Queens are furious with what they describe as a noticeable decline in the borough’s express bus service. Residents who rely on the bus system for their daily commute to Manhattan report persistent issues, including frequent delays and overcrowding.

The complaints follow the summer’s historic overhaul of the borough’s local and express bus networks. It was the first time in 50 years that the borough's bus routes, which serve 800,000 riders daily, had undergone an an extensive transformation.

But commuters on at least two express bus lines say they are not seeing the positive results of the massive redesign.

“They’re running slower than ever,” Glendale resident Azra Julevic said. "They’re also crowding more than ever, so getting to each stop is taking longer than usual.”

Jul

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