We're sat in a silent, empty, cardiac treatment room - on the other side of the door, you can hear the bustle of the largest A&E and major trauma ward in Devon.

Ambulances arrive, patients are wheeled on stretchers, families wait pensively.

Consultant Dr Anne Hicks, from Derriford Hospital in Plymouth, is with me - she's worked in emergency care for more than 30 years.

There is a long pause when I ask what the hardest part of her job is.

"I don't think it's looking after the trauma patients," she says.

"The toughest part is talking to the relatives. I get huge satisfaction from doing it well - but I can remember the face of every relative I think I've ever spoken to."

She, like many of her colleagues, has had to tell the parents of teenagers killed in car crashes the worst news.

"Th

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