Optus’ woes are continuing to worsen with more than 60,000 households affected by a major outage throughout NSW, including the Hunter.

It’s understood the latest issue hit the region, excluding Newcastle, about 10am on Wednesday 5 November, which affected internet, mobile voice and data services.

Other areas impacted by the underground fibre breakage included Grafton, Baulkham Hills and Hawkesbury.

Optus informed its customers in the afternoon to expect difficulties for up to five hours.

“Calls to emergency services are impacted by this outage,” it said in a text message.

“Optus customers will only be able to call them if they are within coverage of another mobile network or are able to call via WiFi.

“Updates are also available on our website https://www.optus.com.au/living-network/

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