Microsoft has apologised to customers and said it will refund them, after the consumer watchdog alleged the tech giant misled about 2.7 million Australians over subscription costs so they would remain on more expensive plans.

The company wrote to customers on Thursday to apologise to those affected, saying it "fell short of our standards" and could have "communicated more clearly when we changed our pricing in October 2024".

Last week, the Australian Competition and Consumer Commission (ACCC) sued the tech giant for allegedly misleading Australians over its Microsoft 365 subscriptions.

"In response to the demand for advanced AI tools, we introduced AI capabilities into the Microsoft 365 Personal and Family subscriptions that we offer in Australia," the company said on Thursday.

"In h

See Full Page