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At a glance

Newham Council lost up to £200,000 in revenue after failing to bill some commercial waste customers for up to five years due to admin and system errors.

An internal audit found weak oversight and poor coordination between the waste, finance, and debt teams, with some customers charged outdated rates or not billed at all.

The council is now working to recover unpaid debts and tighten processes, as it faces a £53 million budget gap and considers a 9% council tax rise.

A string of admin errors has cost Newham Council up to £200,000 in lost income , the author

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