When Chicago’s top cop spoke to the media after a Border Patrol agent shot a woman last month on the city’s Southwest Side , he addressed a growing political firestorm over the department’s role in the incident.

Supt. Larry Snelling’s right-hand man, Patrol Chief Jon Hein, was facing a flood of criticism — from ex-cops, internet trolls and members of his own department — after radio transmissions showed his officers were ordered not to respond to the Oct. 4 shooting scene, as an angry crowd gathered to protest and confront federal law enforcement.

Snelling defended Hein , saying reports that Chicago police were told to stand down were “absolutely not true.” Dozens of complaints were filed against Hein over his response to the incident, but all but one has been closed out.

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