Martin Lederle-Ensign bought his Highland Park home in May 2020 and says he has paid his utility bills every month since. But this summer, he received a surprising letter from Richmond's Department of Public Utilities telling him he needed to establish service at his address.

"We were really confused because we've been paying utilities for 5 years," Lederle-Ensign said.

A spokesperson for DPU told CBS 6 a team member had mistakenly removed the water meter assignment from the account.

Lederle-Ensign thought the issue had been resolved, but in August he received a bill that was at least $100 more than usual.

After multiple phone calls, he says he finally reached the head of DPU, Scott Morris, who told him he had not been paying all of his utilities for about a year and had only been payi

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