From a spelling error to pension-related impediments and the struggles faced by a bereaved dependent — these figured among issues that forced members to frequent the Employees’ Provident Fund Organisation (EPFO) offices in a desperate bid to seek redressal. A couple of outreach programmes launched by the EPFO are now helping members to get their long-pending issues resolved.

Take the case of Sudhakar Chaubey, a cab driver who used to visit the EPFO’s Delhi office over the last couple of years for one issue: a spelling mistake in his father’s name. After his case was taken up in the Samadhan outreach initiative started by the EPFO’s North office in Wazirpur, Delhi, the issue was eventually resolved in quick time. Meanwhile, Rekha (who uses only first name) had paid multiple visits over t

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