In the race to digitize healthcare, much attention has been given to electronic health records, telehealth, and AI-driven diagnostics. Yet there is another domain, often overlooked, that determines how patients actually experience care: patient access.

This is the “front door” of healthcare—the processes that govern scheduling, registration, insurance checks, and authorizations. It is here that patients form their first impressions of the system. And it is here, argues U.S. healthcare technology veteran Praveen Rawat, that digital transformation can have the most immediate and lasting impact.

In his recent paper, “Patient Access Reports – Digital Transformation” published in the Journal of International Crisis & Risk Communication Research (JICRCR), Rawat lays out a vision of patien

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