A California couple whose daughter died in a plane crash have shared their upset after Delta Air Lines refused to extend their unused upgrade certificates, a decision they called "unkind" and "upsetting" as they continue to grieve. 

The family’s story drew widespread attention this week after Allison Huke shared the exchange in a viral social-media post.

"My husband has upgrade certificates with Delta that we were looking forward to using this year," Huke wrote on Threads . "Our daughter died in a plane crash in May so all plans changed. Our upgrades expire at the end of this year and we asked Delta if they can extend them as a one-time exception, thinking they might understand why we aren’t ready to hop on a plane since our daughter died in a plane crash. Well, we thought wrong—‘s

See Full Page