Generative AI is wildly popular, with millions of users every day, so why do chatbots often get things so wrong ? In part, it's because they're trained to act like the customer is always right. Essentially, it's telling you what it thinks you want to hear.

While many generative AI tools and chatbots have mastered sounding convincing and all-knowing, new research conducted by Princeton University shows that AI's people-pleasing nature comes at a steep price. As these systems become more popular, they become more indifferent to the truth.

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AI models, like people, respond to incentives. Compare the problem of large language models producing inaccurate information to that of docto

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