New Delhi [India], November 16 (ANI): In a major boost to consumer rights, the e-Jagriti platform of the Department of Consumer Affairs has emerged as a transformative digital grievance redressal system, registering over two lakh users since its launch on January 1, 2025.

According to a release from the Ministry of Consumer Affairs , Food & Public Distribution, the platform streamlines procedures for citizens by reducing paperwork, minimising travel, and cutting down physical documentation, thereby promoting environmental sustainability. It also strengthens access for NRIs by removing geographical barriers and enabling them to assert their consumer rights from abroad.

As of November 13, 2025, the unified portal has facilitated 1,30,550 case filings and ensured the disposal of 1,27,

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