The national consumer disputes redressal commission (NCDRC) has upheld a series of orders against Reliance Nippon Life Insurance Company Ltd, concluding that insurance agents had mis-sold long-term insurance policies to vulnerable customers through deception, misrepresentation and concealment of actual policy terms. In a comprehensive order pronounced on 7 November 2025, the commission dismissed all 25 second appeals filed by the insurer and affirmed the findings of both the district and state consumer commissions, which had earlier directed the company to refund premiums, compensate complainants and pay litigation costs. In the order, the NCDRC bench of Dr Inder Jit Singh (presiding member) and Dr Sudhir Kumar Jain (judicial member) says, "In the present case, it has been clearly es

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