SPOKANE, Wash. – Spokane Regional Emergency Communications (SREC) is preparing to implement an AI-powered tool aimed at improving call sorting on their non-emergency line.

The new system is designed to direct callers to the appropriate resources, ensuring that emergency lines remain open for genuine emergencies.

SREC announced that the AI tool will be capable of understanding both English and Spanish once it launches. Testing for the AI automation is set to begin on Wednesday. The full deployment of the tool is planned by the end of the year.

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