SPRINGFIELD — Amtrak reported 34.5 million customer trips last year, a 5.1% increase over the previous year and an all-time record.

But Amtrak’s north-south trains through Springfield Union Station saw a 17.7% decline in passenger traffic.

Amtrak’s New Haven-Springfield route recorded 577,240 passenger trips in fiscal 2024 and 474,990 in the 2025 fiscal year, which ended Sept. 30. The route includes not only Springfield-Hartford-New Haven trains but also the Valley Flyer service from Springfield north to Holyoke, Northampton and Greenfield.

Jason Abrams, Amtrak senior public relations manager, said there are multiple factors that could affect ridership, including regional demand, service frequencies and more.

Some of those riders are choosing instead to take CTRail’s Hartford L

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