Michelle and Dave Bartlett couldn't wait for Sunday's Buffalo Bills game against the Tampa Bay Buccaneers. The couple usually makes the trip to Orchard Park for a game once a year from their home in Old Forge, N.Y.

"I figured once a year I could get good seats and splurge," said Dave.

He purchased tickets in August for Sunday's game against the Buccaneers in the fourth row of Section 113. The total was just more than $1,000. Weeks went by, and Bartlett still had no digital tickets.

"[StubHub] promised you'll have them by game time or day of the game," he explained.

He said he trusted the company, and even though they didn't have the tickets early Sunday morning, they still got up and drove to Orchard Park at 5 a.m.

Buffalo Bills fans paid $1,000 for tickets but never received them fro

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