Charlene Samuels fields the same sets of complaints from Philly residents every day in her role as the constituent services rep for At-large City Councilmember and Minority Leader Kendra Brooks.

Construction has started on a house next door, with no building permit. An apartment has broken air conditioning in the height of summer, or mice crawling around, or leaks in the ceiling. Landlords aren’t completing repairs in a timely manner.

By the time they call her, tenants have already tried reaching out to the property owners — often with contact forms on property-management websites — to no avail. They don’t have a phone number for their landlord and sometimes don’t even know their name.

Often, that’s because, technically, their landlord doesn’t have a name . Using Atlas, the City’s t

See Full Page