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A uthor: Deborah Lee , Mississippi State University

Three years ago, if someone needed to fix a leaky faucet or understand inflation, they usually did one of three things: typed the question into Google, searched YouTube for a how-to video or shouted desperately at Alexa for help.

Today, millions of people start with a different approach: They open ChatGPT and just ask.

I’m a professor and director of research impact and AI strategy at Mississippi State University Libraries. As a scholar who studies information retrieval , I see that this shift of the tool people reach for first for finding information is at the heart of how ChatGPT has changed everyday technology u

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