CHICAGO (WLS) -- Thanksgiving Day is not a day you'd want to be without a refrigerator.

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One suburban woman says she went without a working refrigerator for almost a month, until she contacted the ABC7 I-Team.

The I-Team first exposed widespread complaints against Sears Home Services in October.

Some customers said they have been waiting for months for warranty-covered repairs or dealing with cancellations.

After the I-Team's report, more viewers reached out. Including an 87-year-old woman who was without a refrigerator.

Pat Galla and her daughter Chris Sobush say Galla was counting on their "Sears Home Services" warranty to get the fridge fixed.

"I'm 87-years-old, my husband's 89," Galla said. "So, you know, it's very difficu

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