Jason Huang says he and three older relatives were simply trying to get back to Toronto last August, when a routine check-in at the WestJet counter at Edmonton International Airport escalated into a confrontation.

“The manager suddenly grabbed my phone,” said Huang. “I was shocked.”

The family was wrapping up a trip to Banff, Jasper and Calgary and had already checked in online and printed their boarding passes. But Huang says at the check-in counter, a WestJet agent issued new ones for a later flight — without explanation.

When Huang asked why they were no longer on the original plane, he says no one would provide a clear answer. He continued to question the change, and was told the aircraft they were supposed to fly on had been down-sized and some of the passengers — including his fam

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