What’s happened? Meta, the parent company of Instagram and Facebook , has launched a new unified support hub on its Android and iOS apps.

In the hub, users can report issues, recover accounts, and get help with security settings (via Meta ).

In addition, the hub will provide an AI-powered search or assistant to guide them on their concerns.

The global rollout of the unified support hub is part of a broader redesign to improve account support.

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Why is this important? In its press release, Meta writes that AI- and behavior-based security tools have helped the platform reduce new account hacks by over 30%.

For years, users have struggled with Meta’s customer support, especially after hacks or lockouts.

They’ve complained about how the platform’s support is slow and conf

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