Union Minister for Civil Aviation Rammohan Naidu Kinjarapu has said that the IndiGo CEO and management failed in containing its operational crisis and flight cancellations that led to huge difficulties for passengers, and strict action will be taken after looking into the airline’s reply to the Show Cause notice.

In an exclusive interview with senior journalist Sudhir Chaudhary on the primetime news programme ‘Decode’ on DD News, Rammohan Naidu said that Prime Minister Narendra Modi “guided us and told us to focus on passengers and do more for them than what is required”.

The minister said that the problems faced by IndiGo Airlines passengers were linked to the airline’s internal crew rostering and operational planning.

“It was their responsibility, and they have failed in that. And tha

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