CLEVELAND, Ohio – Cuyahoga County must upgrade its IT system again, but this time, officials say the process won’t be nearly as painful or as costly as the first overhaul.

The county’s initial transition to the Enterprise Resource Planning, or ERP, platform starting in 2016 quickly unraveled into a budget‑busting, delay‑ridden, leadership‑challenged undertaking that dragged on at great taxpayer expense. The turbulence only eased in 2022, when all major components were finally rolled out.

Since then, though, the ERP has quietly become the backbone of county operations, managing everything from budgeting and contract payments to payroll and foster-care stipends, Deputy Chief Information Officer Robert Noll told council’s Operations, Information Technology and Public Transportation Comm

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