New Delhi: Delhi State Consumer Disputes Redressal Commission President Justice Sangita Dhingra Sehgal on Tuesday emphasised that statutory compensation from India's aviation regulator represents "merely a floor, not a ceiling" for passengers affected by flight cancellations, clarifying that travellers can pursue additional damages for consequential losses, including missed business deals, non-refundable bookings, and emotional distress.

Her statement comes as India grapples with one of its largest aviation crises, with IndiGo cancelling over 2,000 flights since early December, stranding thousands of passengers across major airports. The airline cited pilot shortages following new Flight Duty Time Limitation regulations, though operations were reportedly stabilised by December 9.

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