NEW DELHI: IndiGo has released two detailed statements outlining customer support measures and the airline’s operational recovery following the massive disruption that left thousands stranded between December 3 and 5.

In its first statement, titled “With you, all the way,” the airline said its foremost priority remains customer care, confirming that all refunds for cancelled flights have been initiated, with most already reflected in passengers’ accounts.

For bookings made through travel partners, necessary refund actions have also begun, IndiGo said, asking customers who still have pending issues to write to customer.experience@goindigo.in for timely assistance.

IndiGo acknowledged that many passengers travelling on 3, 4 and 5 December were stranded for hours due to severe congestion a

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