Pensacola, Florida — At the Shrimp Basket restaurant in Pensacola, Florida, one customer has been a constant presence. For lunch, he always orders a cup of gumbo, light on the rice, and asks to hold the cracker.

He also puts the same order in again for dinner. Charlie Hicks, 78, has had the same standing order, every day, twice a day, for 10 years.

Shrimp Basket chef Donell Stallworth says you could set your clock by Hicks.

"Mr. Hicks don't miss no days," Stallworth told CBS News. "We open the doors up, Mr. Hicks is there to greet us."

Hicks was omnipresent at the Shrimp Basket until September, when he suddenly didn't show up for several days.

"I knew, then, something was wrong," Stallworth said.

Fearing the worst, Stallworth left work in the middle of his shift and drove to Hicks'

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