On the evening of Dec. 2, just three days before India’s largest airline would lose control of its operations, IndiGo executives spotted a technology glitch that was delaying late-night check-ins — a small failure that would soon cascade into one of the worst aviation disruptions in the country’s history.

The problem, in turn, was affecting a pilot duty roster recently fine-tuned to incorporate new government rules mandating longer rest hours and fewer night landings.

Compounded by winter flight schedule changes, air congestion and adverse weather, the math was suddenly not adding up for the low-cost airline whose relentless optimization had allowed it to turn a profit within three years of inception and over time capture nearly 66% of India’s aviation market. Show Full Article

The reso

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