Passenger Pleads on Her Knees to Board Ryanair Flight

Her baggage was deemed too big.

Budget airlines are infamous for charging passengers for nearly every additional service. Irish carrier Ryanair is especially strict about enforcing precise luggage requirements—a discrepancy of even a centimeter can result in steep fees. One passenger learned this the hard way when staff at Bulgaria’s Sofia Airport denied her boarding, leaving her pleading on her knees after a prolonged and distressing ordeal.

The incident, which occurred on July 24, began when an unidentified passenger was asked to pay extra for her bag after airline staff determined it was too large. An eyewitness recorded video of the woman attempting to fit her bag into the baggage sizer in the terminal. She managed to do so forcefully, but staff still refused to let her board without