Network failure causes some Quincy water customers to be charged a late fee

QUINCY (WGEM) - Some Quincy water customers who use autopay were inadvertently charged a late fee.

City officials told WGEM News that the city was unable to process utility payments on July 11 due to a network failure that occurred during the relocation of the city’s utility billing offices.

As a result, penalties were automatically assessed on July 12 to some customers who were enrolled in autopay with a due date of July 11.

Customers who attempted a one-time online payment on July 11 were also charged a late fee.

City officials stated they are aware of the issue and are in the process of manually removing the late fees

Customers enrolled in bank drafting were not impacted.