Jennifer Lopez had some time to kill in Istanbul earlier this week before her headline performance in the city’s Yenikapi Festival Park on Tuesday (Aug. 5). So, according to Turkish media reports, she took a few hours on Monday to go shopping in the upscale Istinye Park mall, with a stop at the Chanel shop.

However, as reported in Patronlar Dünyasi, when Lopez attempted to enter the store, a security guard who seemingly didn’t recognize the singer-actress told her that she couldn’t enter because the store was at capacity, which Billboard can confirm. The report, which appeared to have photos of the incident described, said that Lopez appeared unbothered and said, “OK, no problem.”

The store security reportedly approached Lopez later during her shopping trip and welcomed her to visit the

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