JetBlue lost my all-important bag for 43 days as I left on my 50th anniversary trip to Greece with my children and grandchildren. The bag contained necessary medications for our 30-day stay along with my hearing aids, clothes, wedding dress for my vow renewal and heirloom items for the ceremony.

The loss of this bag caused extreme stress and ruined what was supposed to be the epic trip of a lifetime. My husband called almost every day and sent 26 emails through their message board.

JetBlue has offered $181, and that doesn't even cover the clothes and medications (not all were able to be filled) we had to scramble to find before our cruise. Can you please help? — Jean Michielli-Pendl, Dunkirk, N.Y.

JetBlue should have found your lost luggage quickly and returned it. Why didn't it? I can

See Full Page