A county in Kentucky conducted a month-long “town hall” with nearly 8,000 residents in attendance earlier this year, thanks to artificial intelligence technology.
Bowling Green, Kentucky’s third largest city and a part of Warren County, is facing a huge population spike by 2050. To scale the city in preparation for this, county officials wanted to incorporate the community’s input.
Community outreach is tough business: town halls, while employed widely, don’t tend to gather a huge crowd, and when people do come, it’s a self-selecting pool of people with strong negative opinions only and not representative of the town at large.
On the other hand, gathering the opinion of a larger portion of the city via online surveys would result in a dataset so massive that officials and volunteers wou